Privacy policy fam Familienhotels

Your data is important to us.

We have therefore increased our data protection and adapted it to the requirements of the EU General Data Protection Regulation.


Data collection: The personal data we collect includes.

First name, last name, e-mail address, telephone number and address; credit card information (type of credit card, credit card number, cardholder name, expiration date and security code); information about the guest's stay, including arrival and departure dates, special requests, service requests (including room requests, amenities or other services used); information you provide regarding your marketing preferences or when participating in surveys, contests and promotional offers; you can always choose which and whether you want to share personal information with us. If you choose not to share certain information with us, it may affect certain transactions with us.

When you use our website, we also automatically collect information, some of which is personal data. This includes data such as language settings, IP address, location, device settings, device operating system, access times, requested URLs, browser information, operating system, result of the visit (visitor or booker), browsing history, previous bookings, booker user number, type of data viewed.


Data processing

Personal data that you have submitted to us via our website, email or telephone will be used by us to send you requested offers, confirm bookings, provide exemplary customer service, enable convenient access to the website and to provide you with optimal service offers. In addition, your personal data helps us to keep you informed about the latest product and service offers, special offers and other developments and to check your satisfaction. If you are not interested, you can let us know at any time.


Data transfer

Hotel Mateera GmbH and Hotel Lagant GmbH take the protection of your personal rights very seriously and assure you that your data will not be sold or lent to third parties. Hotel Mateera GmbH and Hotel Lagant GmbH are part of a family-run Vorarlberg hotel and restaurant group with the following establishments: Hotel Schwärzler GmbH, Bregenz, Vorarlberg, www.hotelschwaerzler.at, Hotel am Garnmarkt GmbH, Götzis, Vorarlberg, www.hotelamgarnmarkt.at, Hotel Lagant GmbH, Brand, Vorarlberg, www.lagant.at, Hotel Mateera GmbH, Gargellen im Montafon, Vorarlberg, www.mateera.at, Brandnertal Gastronomie GmbH, Brand, Vorarlberg (www.frööd.at, www.goona.at). This hotel and restaurant group uses a shared address file. Your address data will be processed exclusively for the purpose for which you have provided us with your data.

In order to be able to offer you an exemplary service, Hotel Mateera GmbH / Hotel Lagant GmbH may pass on your personal data to companies that work for Hotel Mateera GmbH / Hotel Lagant GmbH in order to supply products and services on behalf of Hotel Mateera GmbH / Hotel Lagant GmbH. In particular, these companies may help us to process information, fulfill guest bookings or requests, deliver products, manage and maintain customer data or conduct customer satisfaction surveys. All our contractual partners have signed up to the data protection


Protection of your personal data

Hotel Mateera GmbH / Hotel Lagant GmbH takes precautions, including administrative, electronic and physical procedures, to protect your personal information from loss, theft and misuse, as well as unauthorized access, disclosure, alteration and destruction. To ensure the security of your personal data, these guidelines and information are communicated to all relevant employees.


Data storage | data rectification | data erasure | right of access | right to object | right to lodge a complaint | right to data portability

The data provided to us will only be stored until the purpose for which it was entrusted to us has been fulfilled and then deleted immediately. If statutory retention periods must be observed, these will be complied with. If you no longer agree to the storage of your personal data, we will delete the stored data at your request. If your personal data has changed, we will correct it after informing you. Declarations of consent that you have given to Hotel Mateera GmbH / Hotel Lagant GmbH with regard to the processing of personal data can be revoked at any time. However, such a revocation does not apply to those types of data processing that are required by law. You have a right to information and also a right to data transfer with regard to your personal data.


Use of cookies

Cookies are used on various pages of our website in order to simplify the website and communication and to better adapt our Internet presence to your needs. A cookie is a small text file that is stored on your hard disk by a website. Cookies do not cause any damage to your computer and do not contain viruses. You can deactivate the use of cookies at any time via your browser settings.


Use of social plugins

Plugins from the following social networks are used on the fam Hotels website, which is operated by Facebook Inc, 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). The plugins are marked with a Facebook logo, which is operated by YouTube LLC, 901 Cherry Ave, San Bruno, CA 94066, USA ("YouTube"). The plugins are marked with the YouTube logo. Instagram.com, which is operated by Instagram LLC, 1601 Willow Road, Menlo Park, CA 94025, USA ("Instagram"). The plugins are marked with an Instagram logo.

When you access a website via our website in which one of the aforementioned social plugins is integrated, your browser establishes a direct connection with the respective servers. We therefore have no influence on the scope of the data that is collected with the help of the plugin and therefore inform you according to our level of knowledge: By integrating the plugin, the respective platform receives the information that you have accessed the corresponding page of our website. If you are logged in to this platform at the same time, the platform can assign the visit to your social media account.

The purpose and scope of the data collection and the further processing and use of the data as well as your rights in this regard and setting options to protect your privacy can be found in the respective data protection notices:

Facebook: https


Google

The fam Hotels website uses Google Analytics, Google Convers Tracking and Google Remarketing. These are services provided by Google Inc, United States ("Google"). Google uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You can prevent the installation of cookies by selecting the appropriate settings in your browser software. However, we would like to point out that in this case you may not be able to use all functions of this website to their full extent. Device-specific data, location data, IP addresses (log files) and information about cookies are also transmitted to Google when Google Maps is used. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. You can object to the collection and storage of data at any time with effect for the future.

Further information can be found on the Google website: http://www.google.com/intl/de/privacypolicy.html

Deactivation of Google advertising: http://www.google.com/ads/preferences or http://www.google.com/privacy_ads.html


Right of appeal

You have the right to lodge a complaint with the data protection authority. We would be pleased if you would contact us directly using the contact details below and we will try to do justice to your request.


Declaration of consent of the user

By using the Hotel Lagant GmbH website and the offers contained therein, you agree that the personal data voluntarily transmitted by you will be stored by us and processed and used in accordance with this data protection declaration.


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